1. General Questions

Q1. What is your return policy?

At Ailura, each nail set is handcrafted and customized according to your order details.

Because of this, we do not accept returns, exchanges, or cancellations once the order has been successfully placed.

Q2. How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email.

You can track your order through:

  • The link provided in your email, or
  • The Order Tracking section on our website.
Q3. Can I cancel or modify my order?

Since our nail sets are made to order, we are unable to cancel, modify, or update any details once your order is confirmed. Please double-check your order before placing it.

Q4. Do you have a physical store?

Yes! We’re excited to welcome you to our Ailura Nail Studio at:

📍 Location: Omaxe World Street, Sector 79, Faridabad, Haryana

🕒 Timings: 10:00 AM – 9:00 PM

2. Product Questions

Q5. Which nail set variant should I order?

We offer three versatile options to suit your needs:

  • Set of 14 Nails – Any 10 will fit most hands.
  • Custom Size Set – Upload an image of your hand & thumb and provide measurements as per our Size Guide.
  • Set of 24 Nails – Includes all sizes, so you’ll always have a perfect fit.
Q6. How do I apply Ailura press-on nails?

Applying Ailura Press-On Nails is quick and easy!

  • You’ll receive a detailed Application & Removal Guide with your order.
  • You can also follow our step-by-step blog [link to blog] for a visual guide.
Q7. How do I remove press-on nails?

Removal is just as easy as application!

  • Use the Application & Removal Guide included in your order.
  • You can also read our detailed removal tips on the blog [link to blog].
Q8. How long do Ailura press-on nails last?

With proper application using our premium nail glue, your press-on nails can last up to 12 days comfortably.

Q9. Do I need to take special care of my nails?

Yes, especially for sets with jewels, 3D art, or embellishments:

  • Avoid excessive force on your nails.
  • Follow the Ailura Care Guide for correct application, removal, and maintenance.

3. Payment Questions

Q10. What payment methods do you accept?

We accept multiple payment options for your convenience:

  • UPI / Net Banking
  • Credit & Debit Cards (Visa, MasterCard, American Express)
Q11. Do you offer installment payment options?

Yes, for select orders, EMI options are available.

For more details, please contact our customer support.

Q12. Is my payment information secure?

Absolutely! At Ailura, your data security is our top priority.

All transactions are encrypted and processed securely to ensure a safe shopping experience.

4. Shipping Questions

Q13. How long does shipping take?

Since every set is handcrafted to perfection, we require up to 7 working days to process, create, and ship your order.

  • Domestic Orders: Usually delivered within 5–7 working days.
  • International Orders: Delivery timelines may vary depending on your location.
Q14. How much does shipping cost?

Shipping charges vary based on your location and will be calculated at checkout.

Q15. Do you offer free shipping?

Yes! We offer free shipping on orders above a certain amount.

Additionally, we occasionally run site-wide free shipping offers—so stay tuned for updates.

5. Contact & Support

Q16. How can I contact Ailura’s customer service?

You can reach us at:

📧 Email: ailurastudio1616@gmail.com

Q17. What are your business hours?

Our customer support team is available:

🕒 Monday – Saturday | 11:00 AM – 7:00 PM IST

Q18. How can I provide feedback?

We love hearing from you! 💜

  • Submit your feedback via our Contact Us page, or

Email us at ailurastudio1616@gmail.com

Pro Tip 💡

For the best fit, application, and long-lasting wear, don’t forget to check our Size Guide and Application Tips before placing your order.